Support
How Can We Help?
Questions about your website, your CRM, your advertising or connecting an AI assistant. Whichever route you take below, a person replies within one business day.
Three ways to reach us
Pick Whichever Is Easiest
Email us
Write to support@gaasly.com with a description of the problem and a screenshot if you have one. It reaches the same people as everything else here.
Chat inside Gaasly
Open the chat from the top bar in cloud.gaasly.com. It answers straight away, and files a bug report or feature request for you as you talk.
Use the form below
Not signed in, or not sure which product it is about? Fill in the form on this page and we will route it to the right person.
Connecting an assistant
ChatGPT and Claude Connections
Gaasly connects to your own AI assistant through the MCP standard, so you can run your website, read your CRM and look after your campaigns from the chat you already use. The connector address is the same for everyone:
https://cloud.gaasly.com/api/mcp
- Connecting Claude: three steps, nothing to switch on first.
- Connecting ChatGPT: four steps, with developer mode switched on once.
- What your assistant can reach, and what stays read-only, is set out in section 9 of our Terms of Service.
If a connection will not complete, or your assistant cannot see something you expected it to, tell us which assistant you are using and what it says. That is usually enough for us to spot it.
Contact support
Tell Us What Is Happening
The more specific you are, the faster this goes: what you were doing, what you expected, and what happened instead. If it involves a page, a campaign or a contact, tell us which one.
A person replies within one business day. For anything urgent that is already live, say so in the first line.