Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Gaasly website (gaasly.com) and the Gaasly Cloud platform ("Services"). The Services are operated by Voizy Oy (business ID 3021036-7), a limited company registered in Finland with its registered office at Wallininkuja 4 B 53, 00530 Helsinki, trading as Gaasly ("Gaasly", "we", "us", "our"). Voizy Oy is your contracting party under these Terms.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

2. Services

Gaasly provides digital marketing services and the Gaasly Cloud platform, which includes website building, contact management, advertising campaign management, and related tools. The specific features available to you depend on your subscription plan.

3. Accounts

To use Gaasly Cloud, you must create an account. You are responsible for:

• Providing accurate and complete registration information.
• Maintaining the security of your account credentials.
• All activities that occur under your account.

You must notify us immediately at hello@gaasly.com if you suspect unauthorised access to your account.

4. Acceptable use

You agree not to use our Services to:

• Violate any applicable laws or regulations.
• Infringe on the intellectual property rights of others.
• Distribute malware, spam, or harmful content.
• Attempt to gain unauthorised access to our systems or other users' accounts.
• Host or distribute illegal, defamatory, or abusive content.
• Resell or redistribute our Services without written permission.

We reserve the right to suspend or terminate accounts that violate these terms.

5. Your content

You retain ownership of all content you upload to Gaasly Cloud ("Your Content"). By uploading content, you grant us a limited licence to host, display, and process Your Content solely for the purpose of providing the Services.

You are responsible for ensuring that Your Content does not violate any third-party rights or applicable laws. We do not monitor or review user content but may remove content that violates these Terms upon notice.

Customer references. Unless you opt out, you allow us to name your organisation as a Gaasly customer and to show the public pages of websites you have built with Gaasly Sites in our own marketing, for example on our website, in case studies and in advertising, including screenshots and your organisation's name and logo as they appear there. We only use what visitors can already see on the live website, never content behind a login or personal data collected through the Services. We do not use images in which people can be identified without your separate permission. You can opt out at any time by emailing hello@gaasly.com; we will then stop any new use within 30 days and remove the material from channels we control within the same period.

6. Data protection and data processing

Where you use Gaasly Cloud to collect, store, or process personal data about your own customers, contacts, or website visitors (for example via CRM contacts, form submissions, uploaded lists, or advertising audiences), you act as the data controller and Gaasly acts as a data processor on your behalf under Article 28 of the GDPR. In that capacity:

• We process such personal data only on your documented instructions and as needed to provide the Services.
• You are solely responsible for ensuring you have a valid lawful basis and any required consents for the personal data you collect or upload, and for the accuracy and legality of that data. Gaasly accepts no responsibility for your compliance with data protection law in respect of data you control.
• We apply appropriate technical and organisational security measures and require our sub-processors to do the same. We may engage sub-processors (such as hosting, email, payment, and AI providers) to deliver the Services; a current list is available on request.
• We will, so far as reasonably possible and at your cost where the effort is material, assist you with data-subject requests and security obligations.
• On termination, we delete or return such personal data in accordance with section 15 (Termination).

A separate Data Processing Agreement is available on request and, where signed, governs this processing and prevails over this section. For personal data where Gaasly determines the purposes and means of processing (such as your account and billing data), Gaasly acts as the controller as described in our Privacy Policy.

7. Third-party services and integrations

The Services integrate with and depend on third-party platforms (for example Google, Meta, LinkedIn, Stripe, and hosting and email providers). Your use of those platforms through Gaasly Cloud is also subject to their own terms and policies.

• We are not responsible for the availability, accuracy, performance, policies, or actions of any third-party platform, including suspension or closure of your accounts, changes to their APIs or pricing, or the results of advertising campaigns.
• We do not guarantee any particular outcome, ranking, reach, conversion, or return on advertising spend.
• You authorise us to access connected third-party accounts solely to provide the features you enable, and you remain responsible for your relationship and compliance with those platforms.

8. AI-powered features

Gaasly Cloud includes AI-powered features, for example content generation, image analysis and ad copy writing. When using these features:

• AI-generated content is provided as a starting point and should be reviewed before publishing.
• You are responsible for the accuracy and appropriateness of any AI-generated content you choose to publish.
• AI usage is subject to the usage limits and billing terms of your subscription plan.
• We do not guarantee that AI-generated content is free from errors, bias, or intellectual property issues.

9. AI client connections

Gaasly Cloud lets you connect your own AI assistant (for example Claude or ChatGPT) to your organisation's data and tools in Gaasly Cloud, using an open standard called the Model Context Protocol. Depending on the products your organisation uses, a connected assistant can read your CRM contacts and, separately, create and update them; read your task lists and tasks in Gaasly Tasks and, separately, create and update tasks; create, edit and publish websites built with Gaasly Sites and connect their domains, read your connected Google Ads and Meta ad accounts and make a limited set of changes to their campaigns and ads, and read and post to Gaasly's platform-wide product feedback board. The connector is switched on for new organisations, but no assistant can see or change anything until a user of your organisation signs in and approves a connection. An organisation owner or admin can switch the connector off for the whole organisation at any time, and any connection can be revoked.

• CRM. An assistant can read your contacts. Separately from reading, if you grant it, an assistant can create a new contact or update an existing one's name, email, phone, company name and custom fields, add a note to one, and log that a call, message or meeting took place with one, the way a person types into the activity log by hand. Creating or updating a contact also requires the permission to read contacts, because the assistant is shown what the contact held before. It cannot delete a contact, apply tags, assign an owner, link a contact to a company by hand, move one between pipeline stages, import a list, or send an email, SMS or any other message itself. A contact whose email address is on a domain that a company in your CRM already claims is linked to that company automatically, as it is when you add the contact yourself. Every change is attributed to the person who approved the connection, and their own role in your CRM is checked again each time: someone with view-only access in your CRM cannot make changes through their connection even if your organisation has turned this on.
• Tasks. If your organisation uses Gaasly Tasks, an assistant can read your task lists and tasks: each task's title, notes, status, due date and assignee, and the id of any CRM contact linked to it. It sees the linked contact's name only when the connection may also read your CRM. Separately from reading, if you grant it, an assistant can create a task, edit a task's title, notes, due date and assignee, link a CRM contact to a task or unlink one, and move a task to another status or list. It cannot delete a task, create, archive or delete a list, or change a list's statuses. Every change is attributed to the person who approved the connection, and their own role in Gaasly Tasks is checked again each time: someone with view-only access in Gaasly Tasks cannot make changes through their connection.
• Websites built with Gaasly Sites. An assistant can create a new website, or rebuild an existing one. To rebuild a website it reads that website's public pages, and it may do so only when your email address is on the website's domain, the domain carries a verification record we give you, or we have confirmed your right to it. It can write and change the website's pages, add images, videos and fonts from a public link or from your Gaasly Drive, show you a preview, and publish. Publishing replaces what visitors see on your live website without a further step. Every earlier version is kept and can be restored from the website's page in Gaasly Cloud, and publishing may add to your fees (section 10). An assistant can also connect a domain you own to the website and check its settings. An assistant does not choose where the website's contact form messages are sent: they go to Gaasly CRM when your organisation has it, and otherwise by email to the admin who created the website, until you change that on the website's page in Gaasly Cloud. An assistant does not set tracking: you set the identifiers of your Google Analytics, Google Ads, Meta or Google Tag Manager tags in the Tracking section of the website's page in Gaasly Cloud, and an assistant can tell you where that is. Once a website carries such tags, it shares data about its visitors with those providers after the visitor agrees in the cookie banner we show, or, where the law of the visitor's country allows it without prior agreement, until the visitor objects. Access tokens and other secret keys are never accepted through an assistant. Creating, editing and publishing websites are available to a person who holds an admin or editor role in your organisation's Gaasly Sites; choosing where form messages go and connecting a domain are available only to an admin.
• Advertising. For Google Ads accounts you have connected to Gaasly Cloud, an assistant can read accounts, campaigns, performance and search terms, and can pause or enable a campaign, change a campaign's daily budget, and replace the headlines and descriptions in a campaign's asset groups. It cannot create or remove campaigns. Replacing ad text removes the old text from Google, and adding the same text back later does not restore its performance history. For Meta ad accounts you have connected to Gaasly Cloud, an assistant can read campaigns, ad sets and ads with their results, and can pause or enable a campaign, ad set or ad, change the daily budget of a campaign or ad set, change an ad's texts, images, call to action and link, and copy an ad as a new ad, which always starts paused. It cannot create campaigns or ad sets, delete or archive anything, or change a lifetime budget. Images can come from a public link or from your Gaasly Drive, and are sent to Meta. Changing an ad's texts or images sends the ad back through Meta's review and may restart its learning phase; the ad keeps its results. Each change is first shown as a preview, including the expected change in monthly spend for a budget change, and is applied only by a second, separate request. These changes are available only to a person who holds the admin role in your organisation's Ads workspace. Enabling a campaign, ad set or ad, or raising a budget, increases your advertising spend, which is charged in the same way as any other spend on that account.
• Product feedback board. An assistant can file a bug report or feature request on your behalf and vote for existing ones. A report you file is translated to English and reworded by us to describe the underlying problem or need generally, with your company name and other identifying detail removed, before it is shared. Once shared, it is visible to every other Gaasly customer and, where they have connected one, their own AI assistant. This is different from your CRM, tasks, website and advertising data, which stays private to your organisation. Filing is limited to 10 new reports per connection per day. Your votes are not shown to other organisations.
• Approving a connection. Connecting an assistant requires you to sign in and approve, for one organisation, a list that states in plain language each thing the assistant has asked to read and each thing it has asked to change. You approve that list as a whole or decline it; if you do not accept every line, decline. Access is offered only for products your organisation has enabled, and each connection applies to one organisation only.
• Limits, logging and revocation. Access credentials are short-lived. Every connection is subject to daily limits on requests, data read and changes made, and every request is recorded in your organisation's audit log as made by a connected assistant. You can revoke any connection at any time from your organisation's settings; a revoked connection loses all of its access immediately.
• Your responsibility for what you connect. You choose which AI assistant to connect and are responsible for your own relationship with its provider. We do not select or contract with that provider on your behalf. An assistant acts on the permissions you approved, and changes it makes through a connection are treated as made by the person who approved it, including any advertising spend they cause. Review what an assistant proposes before you let it proceed. Connecting an assistant to your CRM, tasks, website or advertising data is your own instruction, as data controller of that data, to share it with the provider you have chosen. The product feedback board is different: it is our own record, not your data, and we determine how it is used and shared regardless of which assistant you connect.

10. Fees and payment

Certain Services require a paid subscription. Fees are as specified on our pricing page or in your service agreement. Unless otherwise agreed:

• Fees are billed in advance on a monthly or annual basis.
• All fees are exclusive of VAT and other applicable taxes.
• Late payments may incur interest in accordance with the Finnish Interest Act.
• We reserve the right to change pricing with 30 days' written notice.

11. Intellectual property

All intellectual property rights in the Services (including software, design, trademarks, and documentation) belong to Gaasly or our licensors. These Terms do not grant you any rights to our intellectual property except the limited right to use the Services as described in these Terms.

12. Availability, support and warranties

We aim to keep the Services available and reliable but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability. We will make reasonable efforts to notify you of planned downtime in advance.

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Services will be error-free or that data will not be lost or corrupted, and you are responsible for maintaining your own backups of important data. Nothing in this section limits any warranty or right that cannot be excluded under mandatory law, including consumer rights.

13. Limitation of liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from these Terms or your use of the Services is limited to the fees you have paid to us in the 12 months preceding the claim.
• We are not liable for any indirect, incidental, consequential, or special damages, including lost profits, data loss, or business interruption.
• We are not liable for any loss or damage resulting from events beyond our reasonable control (force majeure).

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

14. Indemnification

You agree to indemnify and hold Gaasly harmless from any claims, damages, or expenses arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights.

15. Termination

Either party may terminate the agreement:

• With 30 days' written notice for convenience.
• Immediately if the other party materially breaches these Terms and fails to remedy the breach within 14 days of notice.

Upon termination, your right to use the Services ceases. You may request export of Your Content within 30 days of termination. After this period, we may delete Your Content.

16. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the platform. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of Finland. Any disputes arising from these Terms shall be settled in the District Court of Helsinki, Finland. Nothing in these Terms affects your rights as a consumer under mandatory consumer protection legislation.

18. Contact

For questions about these Terms, contact us at:

Voizy Oy (trading as Gaasly)
Business ID: 3021036-7
Wallininkuja 4 B 53, 00530 Helsinki, Finland
Email: hello@gaasly.com